M99 Casino Terms & Conditions
These Terms & Conditions set out the rules that apply when you access and use the M99 Casino website, create an account, and participate in the games and promotions made available from time to time. They are designed to help keep play fair, secure, and understandable for all users.
Please read these Terms carefully before using M99 Casino. By accessing the website or creating an account, you confirm that you understand and agree to be bound by these Terms, along with any game-specific rules and any additional policy notices presented during your use of the services.
Acceptance of Terms
By using M99 Casino, you agree to these Terms & Conditions and to any additional rules or instructions displayed on the website, including conditions attached to particular games, tournaments, or promotions. If you do not agree, you must not use the website or create an account.
Where any specific promotion, game rule, or payment method rule conflicts with these Terms, the specific rule will generally apply to that feature, to the extent of the inconsistency. The remainder of these Terms continues to apply.
Eligibility
You must be legally permitted to use online casino services in your place of residence and must meet the minimum age requirement to play. M99 Casino is intended for adults and is not offered for use by minors.
- You must be at least 18 years old to use the website and any of its services.
- You must provide accurate personal information and keep it up to date.
- You must not access the website from any location where doing so would be unlawful for you.
We may restrict or refuse access where we have reasonable grounds to believe a user does not meet eligibility requirements, or where access would create legal or operational risk.
Account Registration
To play for real money, you must register an account and complete any required onboarding steps. You are responsible for ensuring that all information provided during registration is complete, current, and truthful.
Accounts are intended for individual use only. You must not sell, transfer, or otherwise make your account available to another person, and you must not use another person’s account.
- One account per person, household, and device may be required in order to prevent abuse.
- You must protect your login details and keep your password confidential.
- Any activity performed under your credentials may be treated as authorised by you.
Verification
M99 Casino may request verification information at registration, before processing withdrawals, or at any other time where it is reasonable to do so. Verification helps confirm identity, protect players, and support safe and compliant operations.
Verification requests may include proof of identity, proof of address, and payment method checks. If you do not provide requested information within a reasonable timeframe, we may restrict account features such as deposits, gameplay, withdrawals, or bonus eligibility until checks are completed.
Where information is inconsistent, incomplete, or appears altered, further documentation or clarification may be required before the account can continue to be used normally.
Deposits
Deposits must be made using payment methods available on the website and must be funded by you. You agree not to deposit funds sourced from third parties where you are not the authorised account holder.
To help prevent errors and disputes:
- Check all payment details carefully before confirming a deposit.
- Use only payment methods registered in your own name where required.
- Do not attempt to reverse or charge back a deposit to avoid legitimate losses.
Deposits may be subject to validation checks. If a deposit is incorrectly credited due to a technical or processing error, M99 Casino may correct the balance to reflect the accurate amount.
Withdrawals
Withdrawal requests are processed in accordance with the website’s withdrawal procedures and may be subject to verification, payment method validation, and security review. Processing times can vary depending on the method used and the completion of checks.
To protect players and reduce fraud risk, withdrawals may be paid to the same payment method used for deposits where feasible, or to another method verified as belonging to you.
- We may request additional documents before approving a withdrawal.
- Withdrawals may be delayed where account activity reasonably indicates risk, error, or policy breach.
- Where a balance includes bonus funds, wagering requirements and bonus conditions may need to be met before any associated winnings become withdrawable.
You are responsible for ensuring that your payment information is correct. If you provide incorrect details and a payment is sent accordingly, recovery may not be possible.
Bonuses
M99 Casino may offer bonuses, free spins, or other promotions. Promotions are optional and are governed by their specific terms. By opting in or using a promotion, you agree to the relevant promotional conditions in addition to these Terms.
Unless explicitly stated otherwise in the promotion terms, the following principles commonly apply:
- Bonus eligibility may be limited by account history, verification status, location, or payment method.
- Wagering requirements, contribution rules, and maximum cash-out limits (if any) are defined in the promotion terms and may differ between offers.
- Bonus funds may be non-withdrawable and may expire if not used within the stated period.
- Separate promotions may not be combined unless expressly permitted.
We may withhold, cancel, or recover a bonus and any associated winnings where there are reasonable grounds to believe the promotion has been misused, including through prohibited play patterns, multiple accounts, or other conduct inconsistent with the intent of the offer.
Acceptable Use
You agree to use M99 Casino for personal entertainment purposes and in a lawful, respectful manner. You must not interfere with the website’s normal operation, attempt to bypass security features, or use the services in a way that could harm other players or the platform.
- Do not upload or transmit harmful code, malware, or disruptive content.
- Do not attempt to access non-public areas, source code, or restricted systems.
- Do not use automation that undermines fair access or normal gameplay.
Prohibited Activities
The following activities are prohibited and may result in restrictions, voiding of bets, cancellation of bonuses, withholding of winnings, suspension, or closure of your account (as appropriate and subject to applicable law):
- Creating multiple accounts to obtain bonuses, circumvent restrictions, or manipulate promotions.
- Using stolen, shared, or third-party payment instruments, or otherwise depositing funds that you are not authorised to use.
- Collusion, chip-dumping, or coordinated play designed to obtain an unfair advantage.
- Using software, scripts, bots, or other automated means to play or to exploit offers.
- Attempting to exploit errors, delays, or malfunctions, including continuing to play after becoming aware of a fault.
- Providing false information during registration or verification, or submitting altered documents.
Where suspicious activity is identified, M99 Casino may conduct a review, request additional information, and take appropriate steps to protect the integrity of gameplay and player balances.
Intellectual Property
All website content, including text, graphics, design, logos, and software, is protected by intellectual property rights and is made available for your personal, non-commercial use only. You must not copy, reproduce, distribute, or create derivative works from the website or its content without prior written permission.
Game titles, provider marks, and third-party content may be owned by their respective rights holders. Your use of the website does not grant you any ownership rights in such materials.
Limitation of Liability
M99 Casino aims to provide a reliable service, but the website and services are provided on an “as available” basis. To the fullest extent permitted by applicable law, we are not liable for losses arising from events beyond our reasonable control, including interruptions caused by telecommunications failures, device issues, or third-party service outages.
Nothing in these Terms limits liability where it cannot be limited under applicable law. Where liability can be limited, it is limited to the extent permitted.
You are responsible for ensuring your device and internet connection are suitable for use of the website, and for keeping your security credentials private. If you suspect unauthorised access, you should act promptly to secure your account.
Account Suspension
M99 Casino may restrict, suspend, or close an account where it is reasonable to do so, including to investigate potential policy breaches, manage risk, comply with lawful requests, or protect the integrity of games and promotions.
Where an account is suspended pending review, gameplay may be disabled and withdrawal processing may be paused until checks are complete. If the review confirms a breach of these Terms, we may take proportionate action, which can include:
- Voidance of gameplay that is impacted by error or prohibited conduct.
- Removal of promotional benefits obtained through misuse.
- Return of deposited funds where appropriate, subject to deductions for chargebacks, fees, or confirmed losses, and subject to applicable law.
If your account is closed at your request, any remaining balance may be paid out in accordance with standard withdrawal procedures and identity verification requirements.
Privacy
M99 Casino processes personal information to operate accounts, provide customer support, deliver services, manage security, and improve the player experience. Information may also be used to prevent fraud and to meet legal or operational obligations.
We encourage you to review the website’s privacy-related notices to understand how data is collected, used, and stored. Where you provide personal information for verification, you confirm that the documents and data belong to you and are accurate.
Responsible Gambling
M99 Casino supports responsible gambling and encourages players to treat gambling as entertainment, not as a way to make money or recover losses. You should only play with funds you can afford to lose and within time limits that are appropriate for you.
Responsible gambling tools may be available on the website, such as deposit controls, session reminders, time-outs, or self-exclusion options. Availability and settings can vary and may be updated to improve player protection.
- Consider setting limits before you start playing and reviewing them regularly.
- Avoid chasing losses and take breaks if play stops being enjoyable.
- Seek independent support if gambling feels difficult to control.
Amendments
M99 Casino may update these Terms from time to time to reflect changes to services, security practices, operational requirements, or to clarify existing provisions. The latest version will be made available on the website.
Where changes are material, we may take reasonable steps to bring them to your attention. Continued use of the website after updates take effect indicates acceptance of the revised Terms. If you do not agree to the updated Terms, you should stop using the website and close your account.
Contact Information
If you have questions about these Terms & Conditions or your account, you can contact M99 Casino customer support at [email protected].
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